@import url("https://fonts.googleapis.com/css2?family=Outfit:wght@400;500;600;700;800&family=Plus+Jakarta+Sans:wght@400;500;600;700;800&display=swap");:root{--font-sans:"Plus Jakarta Sans",system-ui,-apple-system,sans-serif;--font-heading:"Outfit","Plus Jakarta Sans",system-ui,sans-serif;--ink:#0f172a;--ink-secondary:#334155;--muted:#64748b;--muted-light:#94a3b8;--bg:#f8fafc;--bg-subtle:#f1f5f9;--surface:#fff;--surface-raised:#fff;--line:#e2e8f0;--line-strong:#cbd5e1;--brand:#059669;--brand-hover:#047857;--brand-dark:#064e3b;--brand-light:#10b981;--brand-soft:#ecfdf5;--brand-glow:rgba(16,185,129,.2);--lime:#c6f16d;--emerald:#10b981;--emerald-soft:#ecfdf5;--amber:#f59e0b;--amber-soft:#fffbeb;--amber-dark:#b45309;--red:#ef4444;--red-soft:#fef2f2;--red-dark:#b91c1c;--blue:#3b82f6;--blue-soft:#eff6ff;--blue-dark:#1d4ed8;--purple:#8b5cf6;--purple-soft:#f5f3ff;--radius-sm:8px;--radius-md:12px;--radius-lg:16px;--radius-xl:22px;--radius-full:9999px;--shadow-xs:0 1px 2px 0 rgba(15,23,42,.04);--shadow-sm:0 2px 4px 0 rgba(15,23,42,.06);--shadow-md:0 6px 16px -2px rgba(15,23,42,.07),0 2px 6px -1px rgba(15,23,42,.04);--shadow-lg:0 14px 30px -4px rgba(15,23,42,.09),0 4px 10px -2px rgba(15,23,42,.04);--shadow-xl:0 24px 48px -8px rgba(15,23,42,.12);--shadow-glow:0 0 20px rgba(16,185,129,.25)}*{box-sizing:border-box;margin:0;padding:0}html{scroll-behavior:smooth;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}body{color:var(--ink);background-color:var(--bg);background-image:radial-gradient(at 100% 0,rgba(16,185,129,.04) 0,transparent 50%),radial-gradient(at 0 100%,rgba(59,130,246,.03) 0,transparent 50%);background-attachment:fixed;font-family:var(--font-sans);font-size:15px;line-height:1.6;min-height:100vh}.brand-title,h1,h2,h3,h4,h5,h6{font-family:var(--font-heading);color:var(--ink);font-weight:700;line-height:1.2}h1{font-size:clamp(2.1rem,4vw,3.2rem);letter-spacing:-.035em;font-weight:800}h2{font-size:clamp(1.6rem,2.5vw,2.1rem);letter-spacing:-.025em}h3{font-size:1.25rem;letter-spacing:-.02em}p{color:var(--ink-secondary);line-height:1.6}a{color:var(--brand);text-decoration:none;transition:color .15s ease}a:hover{color:var(--brand-hover)}.app-shell{min-height:100vh;display:flex;flex-direction:column}.topbar{height:74px;padding:0 max(24px,calc((100vw - 1280px) / 2));gap:24px;background:hsla(0,0%,100%,.88);border-bottom:1px solid var(--line);position:-webkit-sticky;position:sticky;top:0;z-index:100;backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);transition:all .2s ease}.brand,.topbar{display:flex;align-items:center}.brand{gap:12px;color:var(--ink);text-decoration:none;min-width:220px}.brand-mark{width:42px;height:42px;display:grid;place-items:center;border-radius:var(--radius-md);color:#fff;background:linear-gradient(135deg,#059669,#10b981);box-shadow:0 4px 12px rgba(16,185,129,.3),inset 0 1px 1px hsla(0,0%,100%,.3);font-family:var(--font-heading);font-weight:800;font-size:20px;transition:transform .2s ease,box-shadow .2s ease}.brand:hover .brand-mark{transform:scale(1.04);box-shadow:0 6px 16px rgba(16,185,129,.4)}.brand-mark.large{width:54px;height:54px;font-size:26px;margin-bottom:20px;border-radius:var(--radius-lg)}.brand b{display:flex;align-items:center;gap:6px;font-size:17px;font-family:var(--font-heading);font-weight:800;letter-spacing:-.02em;color:var(--ink)}.brand small{display:block;color:var(--muted);font-size:11px;font-weight:500;letter-spacing:.02em}.tamil-badge{font-size:10.5px;font-weight:700;background:var(--brand-soft);color:var(--brand);padding:1px 6px;border-radius:4px;border:1px solid rgba(16,185,129,.2)}.topbar nav{display:flex;align-items:center;gap:6px;flex:1 1}.topbar nav a{display:inline-flex;align-items:center;gap:8px;color:var(--ink-secondary);text-decoration:none;padding:8px 14px;border-radius:var(--radius-md);font-weight:600;font-size:13.5px;white-space:nowrap;transition:all .18s ease}.topbar nav a .nav-icon{display:flex;align-items:center;justify-content:center;color:var(--muted);transition:color .15s ease}.topbar nav a:hover{background:var(--bg-subtle);color:var(--ink)}.topbar nav a:hover .nav-icon{color:var(--brand)}.topbar nav a.active{background:var(--brand-soft);color:var(--brand-dark);font-weight:700}.topbar nav a.active .nav-icon{color:var(--brand)}.ward-indicator{display:inline-flex;align-items:center;gap:6px;font-size:11.5px;font-weight:700;color:var(--ink-secondary);background:var(--bg-subtle);border:1px solid var(--line);padding:5px 11px;border-radius:var(--radius-full)}.ward-indicator .dot{width:7px;height:7px;border-radius:50%;background:var(--emerald);box-shadow:0 0 0 2px rgba(16,185,129,.2);animation:pulse-dot 2s ease-in-out infinite}@keyframes pulse-dot{0%,to{opacity:1;transform:scale(1)}50%{opacity:.6;transform:scale(.9)}}.account-area{gap:12px;white-space:nowrap}.account-area,.user-pill{display:flex;align-items:center}.user-pill{gap:9px;padding:4px 10px 4px 4px;background:var(--bg-subtle);border:1px solid var(--line);border-radius:var(--radius-full)}.avatar{width:32px;height:32px;border-radius:50%;display:grid;place-items:center;background:linear-gradient(135deg,#0f172a,#334155);color:#fff;font-weight:700;font-size:13px;box-shadow:var(--shadow-xs)}.account-name{max-width:120px;overflow:hidden;text-overflow:ellipsis;font-weight:600;font-size:13px;color:var(--ink)}.menu-button{display:none}main{width:100%;max-width:1280px;margin:0 auto;padding:36px 24px 72px;flex:1 1}footer{justify-content:space-between;padding:24px max(24px,calc((100vw - 1280px) / 2));color:var(--muted);border-top:1px solid var(--line);background:var(--surface);font-size:13px;gap:16px;flex-wrap:wrap}.footer-left,footer{display:flex;align-items:center}.footer-left{gap:10px}.footer-right{display:flex;align-items:center;gap:16px}.dashboard-shell{min-height:100vh;display:flex;background-color:var(--bg);position:relative;width:100%}.sidebar-backdrop{position:fixed;inset:0;background:rgba(15,23,42,.45);backdrop-filter:blur(4px);-webkit-backdrop-filter:blur(4px);z-index:998;animation:sidebarFadeIn .2s ease-out}@keyframes sidebarFadeIn{0%{opacity:0}to{opacity:1}}.app-sidebar{width:270px;min-width:270px;height:100vh;position:-webkit-sticky;position:sticky;top:0;left:0;background:var(--surface);border-right:1px solid var(--line);display:flex;flex-direction:column;padding:20px 16px;z-index:999;overflow-y:auto;scrollbar-width:thin;scrollbar-color:var(--line) transparent}.app-sidebar::-webkit-scrollbar{width:4px}.app-sidebar::-webkit-scrollbar-thumb{background:var(--line-strong);border-radius:4px}.sidebar-header{display:flex;align-items:center;justify-content:space-between;padding-bottom:16px;border-bottom:1px solid var(--line)}.sidebar-header .brand{min-width:unset}.sidebar-close-btn{display:none;background:transparent;border:none;cursor:pointer;color:var(--muted);padding:6px;border-radius:var(--radius-sm);transition:all .15s ease}.sidebar-close-btn:hover{background:var(--bg-subtle);color:var(--ink)}.sidebar-user-card{margin:14px 0;padding:10px 12px;background:var(--bg-subtle);border:1px solid var(--line);border-radius:var(--radius-md);display:flex;align-items:center;gap:10px}.sidebar-user-avatar{width:36px;height:36px;min-width:36px;border-radius:50%;display:grid;place-items:center;background:linear-gradient(135deg,#0f172a,#334155);color:#fff;font-weight:700;font-size:14px;box-shadow:var(--shadow-xs)}.sidebar-user-info{flex:1 1;min-width:0;display:flex;flex-direction:column;gap:2px}.sidebar-user-name{font-size:13.5px;font-weight:700;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-user-role{display:inline-flex}.role-tag{font-size:9.5px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;padding:1px 6px;border-radius:4px}.role-tag.citizen{background:var(--brand-soft);color:var(--brand-dark);border:1px solid rgba(16,185,129,.2)}.role-tag.staff{background:#eff6ff;color:#1e40af;border:1px solid rgba(59,130,246,.2)}.sidebar-signout-icon-btn{background:transparent;border:none;cursor:pointer;color:var(--muted);padding:6px;border-radius:var(--radius-sm);transition:all .15s ease;display:flex;align-items:center;justify-content:center}.sidebar-signout-icon-btn:hover{background:var(--red-soft);color:var(--red)}.sidebar-action-wrap{margin-bottom:14px}.sidebar-cta-btn{display:flex;align-items:center;justify-content:center;gap:8px;background:linear-gradient(135deg,#059669,#10b981);color:#fff!important;text-decoration:none;font-weight:700;font-size:13px;padding:10px 14px;border-radius:var(--radius-md);box-shadow:0 4px 12px rgba(16,185,129,.25);transition:all .2s ease}.sidebar-cta-btn:hover{transform:translateY(-1px);box-shadow:0 6px 16px rgba(16,185,129,.35)}.sidebar-nav-container{flex:1 1;display:flex;flex-direction:column;gap:16px;margin-bottom:20px}.sidebar-nav-group{display:flex;flex-direction:column;gap:3px}.sidebar-nav-heading{font-size:10px;font-weight:800;letter-spacing:.1em;color:var(--muted-light);text-transform:uppercase;padding:0 10px 5px}.sidebar-nav-link{display:flex;align-items:center;gap:10px;padding:9px 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10px;display:flex;align-items:center;gap:8px}.sidebar-pulse-dot{width:8px;height:8px;min-width:8px;border-radius:50%;background:var(--emerald);box-shadow:0 0 0 2px rgba(16,185,129,.25);animation:pulse-dot 2s ease-in-out infinite}.sidebar-ward-text{display:flex;flex-direction:column;line-height:1.25}.sidebar-ward-text strong{font-size:11.5px;color:var(--ink)}.sidebar-ward-text small{font-size:10px;color:var(--muted)}.sidebar-security-badge{font-size:11px;color:var(--muted);display:flex;align-items:center;gap:6px;padding:0 4px}.sidebar-logout-btn{display:flex;align-items:center;justify-content:center;gap:8px;padding:8px 12px;border-radius:var(--radius-md);background:transparent;border:1px solid var(--line);color:var(--ink-secondary);font-size:12.5px;font-weight:600;cursor:pointer;transition:all .2s ease}.sidebar-logout-btn:hover{background:var(--red-soft);border-color:rgba(239,68,68,.2);color:var(--red-dark)}.dashboard-main-wrapper{flex:1 1;min-width:0;display:flex;flex-direction:column;min-height:100vh}.dashboard-topbar{height:64px;padding:0 32px;display:flex;align-items:center;justify-content:space-between;background:hsla(0,0%,100%,.85);backdrop-filter:blur(14px);-webkit-backdrop-filter:blur(14px);border-bottom:1px solid var(--line);position:-webkit-sticky;position:sticky;top:0;z-index:100}.dashboard-topbar-left{display:flex;align-items:center;gap:14px}.dashboard-sidebar-toggle{display:none;background:transparent;border:none;cursor:pointer;color:var(--ink);padding:6px;border-radius:var(--radius-sm)}.dashboard-sidebar-toggle:hover{background:var(--bg-subtle)}.dashboard-breadcrumb{display:flex;align-items:center;gap:8px;font-size:13.5px;font-weight:600}.breadcrumb-root{color:var(--muted)}.breadcrumb-sep{color:var(--line-strong)}.breadcrumb-current{color:var(--ink);font-weight:700}.dashboard-topbar-right{display:flex;align-items:center;gap:14px}.dashboard-user-chip{display:flex;align-items:center;gap:8px;padding:3px 8px 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.2s ease,box-shadow .2s ease}.card:hover,.panel:hover{border-color:var(--line-strong)}.panel-head{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:20px;padding-bottom:14px;border-bottom:1px solid var(--bg-subtle)}.panel-head p{margin:2px 0 0;font-size:13px;color:var(--muted)}.kpis{display:grid;grid-template-columns:repeat(4,1fr);grid-gap:16px;gap:16px;margin-bottom:26px}.kpi{min-height:128px;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-lg);padding:20px;position:relative;overflow:hidden;box-shadow:var(--shadow-sm);display:flex;flex-direction:column;justify-content:space-between;transition:transform .2s ease,box-shadow .2s ease,border-color .2s ease}.kpi:hover{transform:translateY(-2px);box-shadow:var(--shadow-md);border-color:var(--line-strong)}.kpi:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;background:var(--kpi-accent,var(--brand));opacity:.8}.kpi.open-kpi{--kpi-accent:var(--blue)}.kpi.progress-kpi{--kpi-accent:var(--amber)}.kpi.verify-kpi{--kpi-accent:var(--purple)}.kpi.escalation-kpi{--kpi-accent:var(--red)}.kpi.resolved-kpi{--kpi-accent:var(--emerald)}.kpi b{display:block;font-family:var(--font-heading);font-size:32px;line-height:1.1;font-weight:800;color:var(--ink);margin:8px 0 4px}.kpi small,.metric-label{color:var(--muted);font-size:12.5px;font-weight:600;text-transform:uppercase;letter-spacing:.04em}.kpi .trend{display:inline-flex;align-items:center;gap:5px;color:var(--brand);font-size:12px;font-weight:600}.kpi.escalation-kpi .trend{color:var(--red)}.dashboard-grid{display:grid;grid-template-columns:minmax(0,2.2fr) minmax(320px,1fr);grid-gap:20px;gap:20px}.toolbar{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.search-box{position:relative;flex:1 1;min-width:220px}.search-box input{padding-left:40px;background:var(--surface);border:1px solid var(--line);transition:all .2s ease}.search-box input:focus{background:#fff;border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-glow)}.search-box .search-icon{position:absolute;left:14px;top:50%;transform:translateY(-50%);color:var(--muted-light);pointer-events:none}.table-wrap{width:100%;overflow-x:auto;border:1px solid var(--line);border-radius:var(--radius-md);background:var(--surface);box-shadow:var(--shadow-xs)}table{width:100%;border-collapse:separate;border-spacing:0;background:#fff}th{background:var(--bg-subtle);color:var(--muted);font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.07em;padding:12px 16px;border-bottom:1px solid var(--line)}td{padding:14px 16px;border-bottom:1px solid 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transparent}.badge.medium,.badge.open{background:var(--blue-soft);color:var(--blue-dark);border-color:rgba(59,130,246,.2)}.badge.high,.badge.in_progress,.badge.pending_verification{background:var(--amber-soft);color:var(--amber-dark);border-color:rgba(245,158,11,.2)}.badge.low,.badge.resolved{background:var(--emerald-soft);color:var(--brand-dark);border-color:rgba(16,185,129,.2)}.badge.critical,.badge.tier3{background:var(--red-soft);color:var(--red-dark);border-color:rgba(239,68,68,.2)}.badge.tier1{background:var(--amber-soft);color:var(--amber-dark);border-color:rgba(245,158,11,.2)}.badge.tier2{background:#fff1f2;color:#be123c;border-color:rgba(190,18,60,.2)}.tier1{color:var(--amber-dark);font-weight:600}.tier2,.tier3{color:var(--red-dark);font-weight:700}.button,button{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:0;border-radius:var(--radius-md);padding:10px 18px;background:var(--brand);color:#fff;font-family:var(--font-sans);font-weight:600;font-size:14px;cursor:pointer;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:8px;box-shadow:0 2px 4px rgba(5,150,105,.15);transition:all .18s ease}.button:hover,button:hover{background:var(--brand-hover);transform:translateY(-1px);box-shadow:0 4px 10px rgba(5,150,105,.25)}.button:active,button:active{transform:translateY(0)}.button:disabled,button:disabled{opacity:.55;cursor:not-allowed;transform:none;box-shadow:none}.button.secondary,.secondary-button{background:var(--brand-soft);color:var(--brand-dark);box-shadow:none;border:1px solid rgba(16,185,129,.2)}.button.secondary:hover,.secondary-button:hover{background:#d1fae5;color:var(--brand-dark);box-shadow:0 2px 6px rgba(16,185,129,.15)}.button.ghost{background:transparent;color:var(--ink-secondary);border:1px solid 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var(--line);border-radius:var(--radius-lg);text-align:center;color:var(--muted)}.empty-state h1,.empty-state h3{color:var(--ink);margin-bottom:6px}.empty-icon{display:grid;place-items:center;width:56px;height:56px;border-radius:var(--radius-lg);background:var(--brand-soft);color:var(--brand);font-size:26px;margin:0 auto 16px}.spinner{display:inline-block;width:18px;height:18px;border:2px solid rgba(16,185,129,.25);border-top:2px solid var(--brand);border-radius:50%;animation:spin .75s linear infinite;margin-right:8px;vertical-align:middle}@keyframes spin{to{transform:rotate(1turn)}}.flag{border-left:4px solid var(--amber);background:var(--amber-soft);border-radius:0 var(--radius-md) var(--radius-md) 0;padding:12px 16px;margin-bottom:12px;transition:transform .15s ease}.flag:hover{transform:translateX(2px)}.flag p{margin:0;color:var(--ink);font-weight:600;font-size:14px}.flag small{color:var(--amber-dark);font-size:12px}.timeline{list-style:none;margin:0;padding:0}.timeline 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